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Refund Policy

REFUND POLICY

Refunds or exchanges are only permitted for the following reasons: Customer received wrong product, item damaged in-transit or if an item was found defective upon receipt, at which time the customer must enter a claim to our Customer Service Department and follow the Return Policy Guidelines below to obtain a valid Return Authorization (RA) Number.

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, B-LINEHOME and B LINE SUPPLY will accept qualified and conforming products for exchange or refund within 30 days of the date of receipt. Desktop and laptop computers, tablets, digital cameras, camcorders and other electronic devices may be returned or exchanged within 7 days of date of receipt.  If refund or exchange is for any reason other than a damage claim or wrong item received, no refund will be permitted.  

For non-qualified refund requests, from time to time, B-LINEHOME and B LINE SUPPLIES sole discretion and providing the product has not been opened, used or tampered with in any way, B LINE SUPPLY may choose to offer a return or exchange option.  In such an event the shipping cost (both directions) is covered by the customer along with a restocking fee of (20%-50% depending on category of item).

General Guidelines

To qualify for return, all products require a Return Authorization (RA) Number prior to being returned,  it must be 100% complete, in the same condition as when sold and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CD's, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at B-LINEHOME, B LINE SUPPLIES sole discretion.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented return restrictions that prevent B-LINEHOME B LINE SUPPLY from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your product. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or supplier contact information in your product manual, in the item listing, or on the manufacturer's website.

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in B-LINEHOME, B LINE SUPPLIES return policy and if returned, will be rejected or subject to a restocking fee of up to 50% at B LINE SUPPLIES sole discretion.

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for a return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return, B LINE SUPPLY reserves the right to charge a restocking fee up to 50%. Return processing may take between 5-7 business days from the time your product is received.

Inspection Criteria

Products must be in the original manufacturers packaging, and shipped securely.

Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.

Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (B-LINEHOME, B LINE SUPPLY maintains serial number tracking).

Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

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