We will greet our customers in a courteous and professional manner, in person on the phone, social media, and email.
We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays with their orders.
We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.
We will touch base with our customers to update them as to where we are in the order process.
We will respond to website questions/requests within 24 hours during normal business hours.
We will finish our encounters with our customers in a courteous and professional way.
We will respond to voicemails within 24 hours during normal business hours. Customer Service Phone Voicemail Number: 303-359-4141
We will update our voicemail greeting, advising callers when we will be out of the office for an extended period of time (1/2 day or longer), informing callers of when we will return and who they may contact with questions (if applicable).
We will respond to e-mails within 24 hours during normal business hours.